From your letter text to the farm it’s mailed to — what you provide, what we handle, and how much of the letter can be yours: letterhead, merge fields, length, edits and reorders.
What do I need to provide?
Your letter text (or the idea for it) and your recipient list — each recipient’s name and mailing address. We take it from there.
How does ordering work?
Choose your product, upload your recipient list as a CSV, paste or compose your letter, and check out. We validate your list before you pay, and your letters go straight into production. Most people finish in about ten minutes.
Can each letter be personalized?
Yes. Add merge fields like first name, neighborhood, or appointment date, and each letter is individually written with those details.
Can I use columns from my own spreadsheet as merge fields?
Yes. As well as the standard fields (name, address, and so on), you can map up to 15 extra columns from your CSV — appointment dates, plan names, property values, anything your list knows — and drop them into your letter as personal tokens.
Can I use my own letterhead or logo?
Yes. You can upload a letterhead during ordering and we’ll write your letter on it — your stock, our handwriting.
How long can my letter be?
Up to 432 characters — a tight, personal note with room for a P.S. That brevity is deliberate: short letters get read, and personal letters get answered.
Can I write different letters for different groups?
Yes — place a separate order for each letter. Many customers run a sequence: one letter to new leads, another to long-time clients, each saying the right thing to the right person.
Can I edit my letter after ordering?
Letters move into production quickly. If you spot a mistake, email hello@realinkletters.com straight away and we’ll do everything we can to catch it before it’s written.
Can I reorder or reuse a previous order?
Your past orders live in My Account, and any list you’ve uploaded can be saved to My Saved Lists for one-click reordering.
Can I see a sample first?
Absolutely — email hello@realinkletters.com or use our contact page and we’ll drop one in the mail so you can see (and feel) the real thing.
Do I need an account to order?
You’ll create one at checkout — it takes seconds with a password link emailed straight to you. Your orders, letters and saved lists all live there.
Who can I talk to if I have questions?
Chat with Abby, our assistant — available 24/7. Tap the chat button in the bottom-right corner of any page and she’ll answer questions about pricing, turnaround, and how it all works. For anything about an existing order or your account, email hello@realinkletters.com.
More answers: Handwriting and Paper Quality · Pricing and Payment · Your Lists and Data Privacy · Turnaround and Delivery · Integrations and API · Getting Results · All FAQs