Your patients’ inboxes are full of automated reminders — and their defences are fully calibrated to ignore them. Their mailbox is a different story. A handwritten letter from your practice is opened as often as 98% of the time, because nobody ignores something addressed to them in real ink.
Recall and follow-up is where practices see the clearest return: the patients who schedule are the ones who felt personally invited, not processed.
Order letters for your practice →
How practices use us
- Patient recall — bring back the patients who’ve quietly drifted away
- Treatment plan follow-ups — recover the plans sitting unfinished in your files
Warm, personal — and discreet
We recommend keeping letters general and friendly — invitations and appreciation, never clinical specifics — so your outreach stays personal and discreet. Each letter is written with a real pen, hand-folded and mailed with a real stamp. From a handful of recalls to a full annual campaign, every one arrives as a genuine original, at a cost per letter that beats doing it in-house.
The recall math
A lapsed patient isn’t a lost patient — they’re usually just an unmoved one. At our volume pricing, a recall letter costs a fraction of a single appointment’s revenue, and the patients who come back often stay for years. It’s one of the highest-ROI pieces of mail a practice can send, and unlike an automated text, it doesn’t train your patients to swipe you away.
What you send us
- Your recall or follow-up list — or have your front desk export it
- Your letter, or the idea for it (we’ll help you shape it)
- Merge fields for each patient’s first name and any details you want included
Most orders are written, folded and mailed within a few business days — and there’s no minimum, so you can test with ten recall letters before committing to the full list.