Your customers’ email inboxes filter you into oblivion — promos tab, unread, gone. Their mailbox has no promos tab. A hand-addressed envelope with a real stamp is opened as often as 98% of the time, and a letter that feels personal puts you back in the “people, not brands” pile.
Order letters for your store →
How retailers use us
- Win-backs — lapsed customers who stopped opening your emails still open their mail
- VIP previews — make your best customers feel like insiders before the sale goes public
- Big-ticket thank-yous — furniture, jewelry, bikes: the purchase deserves more than an automated receipt
- Store events and openings — invite the neighborhood like you mean it
Bring a list — or we’ll find one
- Your list: export your customer file from your POS or CRM and upload it — we write, fold and mail every letter.
- We find your audience: no list to export? Draw your trade area on a map and target households by income, family profile and interests — we source the recipients.
The win-back math
A reactivation letter costs a couple of dollars; a returning customer’s next order usually covers the whole campaign. With email open rates in the gutter, the mailbox is the one channel your competitors are too busy to use.